FAQ's

How will the party bags arrive?

All our party bags arrive unassembled. This is to ensure that they do not get damaged whilst in transit so they are in perfect condition when you receive them. The party bags are very simple to assemble. The contents for each paper party bag will arrive in an individual poly bag, ready to fill the paper party bag in one easy step.

Safety:

Please note no items are suitable for children under 3 years old unless specifically stated. This is due to products containing small parts which can cause choking. It is your responsibility to check the age of the child of whom you give the party bag to. It is the customer’s responsibility to make sure that our products are not given to anyone who could suffer an allergic reaction to or be harmed by any of our products.

Refunds:

We will gladly accept returns within 28 days of purchase of any item in its original undamaged packaging. 

Valid claims will be paid in full within 30 days of receiving your claim. The same method of payment will be used as when you placed the order.

Product replacement:

We will not replace any products without the customer’s permission.

Currency:

All our prices are in British Pound Sterling

Trade Descriptions Act

We have done everything we can to ensure that all descriptions and photography are accurate but slight variation in size, design or colour may occur. All sizes are approximate.

Privacy policy:

We do not pass on or sell any information to 3rd parties. We are registered as required by the Data Protection Act 1998. We may send out a newsletter from time to time. You can unsubscribe to these mailing by e-mailing us.

Validity:

The Curious Caterpillar Partyware Limited reserve the right to amend these terms and conditions.

Copyright:

Under no circumstances must this website be copied or reproduced in any form prior to written consent from The Curious Caterpillar Partyware Limited.